Claims Management
Complete claims processing workflow from registration to settlement. Track 30+ document types, manage approval stages, and keep customers informed with real-time notifications throughout the claims journey.
What is Claims Management?
Our Claims Management system provides end-to-end processing for Health and Vehicle insurance claims. From claim registration with auto-numbering (CLM{YYYY}{MM}{0001}) to settlement tracking, manage the entire claims lifecycle with complete document management and automated notifications.
Key Features
Claim Registration
Register claims with auto-numbering, claim date, intimation tracking, and incident details.
30+ Document Types
Manage 10 Health and 20 Vehicle document types with completion tracking and reminders.
4-Stage Workflow
Track claims through Registered, Under Review, Approved, and Settled/Rejected stages.
Liability Calculations
Track claim amount, deductibles, approved amount, and settlement calculations automatically.
Cashless vs Reimbursement
Separate workflows for cashless and reimbursement claims with appropriate document requirements.
Real-time Notifications
Keep customers informed via WhatsApp, SMS, and email at every stage of the claims process.
Why It Matters
Faster Processing
Reduce claim processing time by 60% with automated workflows and document tracking.
Better Customer Experience
Real-time updates and transparent tracking improve customer satisfaction and reduce support calls.
Complete Documentation
Never miss required documents with automated checklists and completion tracking.
Claims Analytics
Track claim settlement ratios, average processing time, and identify bottlenecks for improvement.
How It Works
Register Claim
Customer or staff creates claim with incident details and policy information.
Upload Documents
Collect and upload required documents based on claim type.
Review & Approve
Process through review stages with insurer coordination and approvals.
Settle Claim
Record settlement details and notify customer of claim closure.
Related Features
Document Management
Secure storage for all claim documents with easy access and sharing.
Learn More →Ready to Streamline Claims Processing?
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