Privacy Policy
Your privacy and data security are our top priorities
Last Updated: December 15, 2024
Introduction
Welcome to Midas Portal ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our insurance management platform.
This policy applies to all users of Midas Portal, including insurance agencies, their staff members, and end customers who access our platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number
- Business information (company name, address, tax ID)
- Customer data (insurance policy details, claims information)
- Payment and billing information
- Communication preferences
Automatically Collected Information
When you use our platform, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log data (access times, error logs)
- Cookies and similar tracking technologies
Insurance-Related Data
As an insurance management platform, we process:
- Policy information (coverage details, premium amounts, policy terms)
- Claims data (incident details, supporting documents, claim status)
- Customer information (personal details, family members, contact preferences)
- Financial transactions (premium payments, commission calculations)
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide and maintain our services
- Process insurance policies and claims
- Send notifications and reminders
- Customer support and communication
Platform Improvement
- Analyze usage patterns
- Improve platform features
- Develop new functionality
- Enhance user experience
Security & Compliance
- Prevent fraud and abuse
- Ensure platform security
- Comply with legal obligations
- Enforce terms and policies
Communication
- Send service updates
- Respond to inquiries
- Marketing communications (with consent)
- Product announcements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
Service Providers
We work with third-party service providers for hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Multi-Tenant Isolation: Complete data separation between insurance agencies
- Access Controls: Role-based permissions and two-factor authentication
- Regular Backups: Automated daily backups with disaster recovery procedures
- Security Audits: Regular vulnerability assessments and penetration testing
- Monitoring: 24/7 security monitoring and incident response
Your Privacy Rights
You have the following rights regarding your personal information:
| Access | Request a copy of your personal data we hold |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your personal data (subject to legal obligations) |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing of your data for specific purposes |
| Restriction | Request restriction of processing in certain circumstances |
| Withdraw Consent | Withdraw consent for marketing communications at any time |
To exercise these rights, please contact us at privacy@midastech.in
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Insurance-related data is retained according to industry regulations and legal requirements, typically 7-10 years after policy expiration.
International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by competent authorities
- Privacy Shield or equivalent frameworks where applicable
Children's Privacy
Midas Portal is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
WebMonks Technologies
C243, Second Floor, SoBo Center, Gala Gymkhana Road, South Bopal, Ahmedabad - 380058, Gujarat, India
+91 80000 71413